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We are committed to ensuring you are happy with your purchase. In the unlikely event that the product is not to your expectation, we have formulated a clean and easy returns process. Trust us, if you found the product not to your satisfaction, contact us and we will work out a no hassle return/refund process for you. 

CANCELLATION

In case you would like to cancel your order, Please call us at tel: +91 44 45050330 or Email us at customercare@that1too.com  If your order has not been shipped, we will endeavour to cancel it for you. If you have paid for your order with a credit card, debit card or Net banking we will refund the payment by the same payment method within 7-10 days of your cancellation request . Unfortunately, If an item has already been shipped, we will not be able to cancel it. Certain items are not available for returns. These include Lingerie, Perfumes, Skin care and Beauty products. Please refer to our complete Returns process

RETURNS

Please Note: We are able to offer exchanges depending on availability of the requested exchange item. When an item is accepted for exchange, it will have to be returned to the vendor and once it reaches the vendor, the requested exchang item wil be sent over.

In order to return an item, please go to your accounts and initiate an Returns request. Return requests, complaints and issues should be raised within 10 days of Order delivery. 

Please see below for a list of steps to initiate Returns

Go into My Accounts and under RMA, choose your order number you'd like to initiate Return for.

One of our Customer Service Representatives will contact you about the return

Give us details of why you want to return the item

We will approve the return and send you the shipping label to use on the return package

Please ensure the package is packed in its original box and is not damaged or soiled prior to return

Our courier will pick up the package from your residence (or) designated location based on your availability

If your shipping location is not serviceable by us, please send us the courier and we will reimburse shipping costs up to Rs. 100 (documentation needed)

Once the vendor receives the package we will initiate returns immediately. The returns can either be in the original mode of payment or as credits to your account for future use.

Please give us as much info as possible on the reason for return and pictures in case there are quality issues. This will go directly to the vendor and the vendor will approve or reject the Return Request.

If Returns is not available, we will request you to send the shipment to the vendor directly. Once your shipment reaches the vendor, the Refund process will begin.

We will offer refund as Credit or in some cases, we will process the payment using the same method as original payment.

If you paid via Cash on Delivery, we will email you for your bank details. Once we get the bank details, we will process the payment through your bank. Please note that if we collect COD fees, these will not be refunded as part of the returns

Refunds are typically processed in 7-14 working days from the date we receive the items. Please call us at tel: +91 44 45050330 or Email us at customercare@that1too.com  for more information.