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Frequently Asked Question

Search FAQ

  • ORDERING

    • I HAVE JUST PLACED AN ORDER ON THAT1TOO - WHAT HAPPENS NEXT?
    • WHAT HAPPENS IF ONE OF MY ITEMS IS NOT IN STOCK?
    • I HAVE ONLY RECEIVED A PART OF MY ORDER AND SOME OF MY ITEMS ARE NOT DELIVERED YET, WHY?
    • I HAD PURCHASED MULTIPLE PRODUCTS IN AN ORDER. DO I NEED TO PAY COD EVERY TIME IF THE DELIVERY TIME IS DIFFERENT?
    • IF I CANCEL MY ORDER, HOW WILL I GET MY REFUND?
    • WHAT ARE THE CANCELLATION TIMELINES?
    • HOW CAN I CHANGE MY ADDRESS?
    • CAN I RETURN (A PART OF) MY COMPLETE ORDER AT THE TIME OF DELIVERY?
    • HOW WILL I KNOW IF ORDER IS PLACED SUCCESSFULLY?
    • DO YOU TAKE ORDERS OVER PHONE?
    • WHAT HAPPENS TO MY MONEY DEDUCTED FROM MY DEBIT CARD/CREDIT CARD/NET BANKING FOR AN UNSUCCESSFUL ORDER?
    • I GOT A CONFIRMATION CALL FOR MY ORDER. WHY IS THAT?
    • HOW CAN I CANCEL ONE/FEW PRODUCTS FROM MY ORDER?
    • HOW DO I PLACE AN ORDER?
    • CAN I PLACE A BULK ORDER FOR AN ITEM(S)?
    • HOW DO I DO A TRIAL OF THE PRODUCT I PURCHASED?
    • CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED MY ORDER?
    • THE ORDER CONFIRMATION LINK IN MY SMS IS NOT WORKING/I DON’T HAVE INTERNET. WHAT SHOULD I DO?
    • HOW CAN I MODIFY MY ORDER AFTER HAVING PLACED IT?
    • MY CASH ON DELIVERY ORDER STATUS SAYS ‘PAYMENT REVIEW’, HOW DO I CONFIRM?
  • PAYMENTS

    • WHAT PAYMENT METHODS DO YOU ACCEPT?
    • IS IT SAFE TO SHOP ON THAT1TOO USING MY DEBIT OR CREDIT CARD?
    • WHAT IS THE PROCESS FOR CASH ON DELIVERY (COD) PURCHASE?
    • IS THERE A PURCHASE LIMIT FOR A CASH ON DELIVERY PURCHASE?
    • HOW CAN I PAY IF COD OPTION IS NOT AVAILABLE ON MY ADDRESS?
    • WHAT HAPPENS IF MY PAYMENT THROUGH CREDIT OR DEBIT CARD FAILS?
    • I SEE A TRANSACTION IN MY BANK ACCOUNT FOR THAT1TOO BUT I DID NOT SHOP ON THE SITE. WHAT SHOULD I DO?
  • SHIPPING

    • WILL I GET A CALL BEFORE DELIVERY IS ATTEMPTED?
    • I WAS NOT HOME WHEN THE COURIER PERSON TRIED TO DELIVER THE ORDER. HOW CAN I GET MY ORDER NOW?
    • WHICH COURIER COMPANY WILL DELIVER MY ORDER? CAN I CHOOSE MY PREFERRED COURIER COMPANY
    • I HAD PURCHASED TWO PRODUCTS IN AN ORDER BUT WANT DELIVERY OF BOTH THE PRODUCT AT DIFFERENT ADDRESSES. IS IT POSSIBLE?
    • THE DELIVERY TIME COMMITTED FOR MY ORDER IS OVER NOW. WHAT DO I DO?
    • WHY AM I BEING CHARGED DELIVERY PER ITEM?
    • CAN I EXPECT DELIVERY ON ALL DAYS OF THE WEEK?
    • DO YOU SHIP INTERNATIONALLY?
    • WHY DID I RECEIVE A PARTIAL ORDER?
    • I AM GOING OUT OF TOWN. CAN YOU EXPEDITE MY DELIVERY?
  • RETURNS

    • WILL I GET COMPLETE REFUND AGAINST MY ORDER?
    • HOW CAN I SHARE MY BANK DETAILS?
    • HOW TO CHECK WHETHER MY AREA IS SERVICEABLE FOR REVERSE PICKUP OR NOT?
    • WHEN I RETURN MY ORDER, WILL I GET REFUND FOR SHIPPING CHARGES AS WELL?
    • WHAT IS THAT1TOO.COM’S PRICING POLICY?
    • HOW DO I RETURN A PRODUCT?
    • WHAT’S THE THAT1TOO.COM'S RETURN/ EXCHANGE POLICY?
    • ARE THERE CERTAIN CATEGORIES OF PRODUCTS WHICH ARE NON-RETURNABLE?
    • CAN I RETURN A PART OF MY ORDER?
    • HOW LONG WILL THE RETURN PROCESS TAKE?
    • HOW WILL I RECEIVE MY REFUND?
    • HOW LONG WILL THE REFUND PROCESS TAKE?
    • WHERE DO I RETURN MY PRODUCT?
    • IF I RETURN A PRODUCT ON MY OWN DO I GET BACK THE COURIER CHARGES?
    • I WAS SUPPOSED TO RECEIVE MY REFUND BY NOW BUT I HAVEN'T. WHAT DO I DO?
  • REGISTRATION

    • DO I NEED TO REGISTER TO SHOP?
    • WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD OR MY PASSWORD DOES NOT WORK?
    • DO I NEED TO TYPE MY ADDRESS EVERY TIME I ORDER?
    • BY REGISTERING, WILL I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU?
    • WILL I GET NOTIFICATIONS ON NEW ARRIVALS, DEALS AND DISCOUNTS?
  • PROMO VOUCHERS

    • WHAT IS A PROMO VOUCHER?
    • WHAT IS THE MINIMUM ORDER VALUE FOR APPLICATION OF PROMO VOUCHERS?
    • WHAT PRODUCTS CAN I PURCHASE WITH THE PROMO VOUCHERS?
    • CAN I USE A VOUCHER MORE THAN ONCE?
    • IS THERE VALIDITY DATE FOR PROMO VOUCHER?
    • HOW DO I USE A PROMO VOUCHER?
    • WHY DOESN'T MY PROMO VOUCHER WORK?
    • I TRIED EVERYTHING STILL VOUCHER DOESN'T SEEM TO WORK.
    • IS MY PROMO VOUCHER AMOUNT REFUNDABLE?